How To Fix CRM_IC_AUI251 - Inbox profile &1 contains main categories not supported by accel. profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 251

• Message text: Inbox profile &1 contains main categories not supported by accel. profile

What causes this issue?

The inbox profile to which you have assigned the acceleration profile
contains main categories that are not supported by the acceleration
profile.
Note that the non-accelerated inbox search is used instead of the
accelerated inbox search, if an inbox search includes main categories
that are not supported by the acceleration profile that is assigned to
the relevant inbox profile.

System Response

The system checks if all main categories included in the inbox profile
are supported by the assigned acceleration profile and issues a warning
message if required.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Ensure that the Customizing reflects your business requirements. For
information about the main categories (inbox item types) that are
supported by the accelerated inbox search and can be included in an
acceleration profile, see Customizing for <LS>Customer Relationship
Management</> under <LS>Interaction Center WebClient </>-> <LS>Agent
Inbox</> -> <LS>Define Inbox Acceleration Profiles</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI251 - Inbox profile &1 contains main categories not supported by accel. profile ?

  The SAP error message CRM_IC_AUI251 indicates that the inbox profile you are trying to use contains main categories that are not supported by the acceleration profile. This typically occurs in the context of SAP CRM (Customer Relationship Management) when using the Interaction Center (IC) and can affect the functionality of the inbox.
  Cause:
  
  Incompatible Categories: The inbox profile you are using has main categories that are not defined or supported in the acceleration profile. This can happen if the configuration of the inbox profile does not match the expected categories in the acceleration profile.
  Configuration Issues: There may be a misconfiguration in the settings of the inbox profile or the acceleration profile, leading to a mismatch.
  Custom Development: If there are custom categories or modifications in the system, they may not be recognized by the acceleration profile.
  
  Solution:
  
  
  Check Inbox Profile Configuration:
  
  Go to the configuration settings for the inbox profile in the SAP system.
  Verify the main categories defined in the inbox profile and ensure they are supported by the acceleration profile.
  
  
  
  Review Acceleration Profile:
  
  Check the settings of the acceleration profile to see which main categories are supported.
  If necessary, modify the acceleration profile to include the required main categories.
  
  
  
  Adjust Categories:
  
  If certain categories are not needed, consider removing them from the inbox profile.
  Alternatively, if the categories are essential, you may need to add them to the acceleration profile.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific versions of CRM and Interaction Center you are using for any known issues or additional configuration steps.
  
  
  
  Testing:
  
  After making changes, test the configuration to ensure that the error is resolved and that the inbox functions as expected.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP CRM and Interaction Center configurations.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Refer to the official SAP Help Portal for detailed information on configuring inbox profiles and acceleration profiles in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.