How To Fix CRM_IC_AUI251 - Inbox profile &1 contains main categories not supported by accel. profile

CRM_IC_AUI251 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 251

• Message text: Inbox profile &1 contains main categories not supported by accel. profile

What causes this issue?

The inbox profile to which you have assigned the acceleration profile
contains main categories that are not supported by the acceleration
profile.
Note that the non-accelerated inbox search is used instead of the
accelerated inbox search, if an inbox search includes main categories
that are not supported by the acceleration profile that is assigned to
the relevant inbox profile.

System Response

The system checks if all main categories included in the inbox profile
are supported by the assigned acceleration profile and issues a warning
message if required.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Ensure that the Customizing reflects your business requirements. For
information about the main categories (inbox item types) that are
supported by the accelerated inbox search and can be included in an
acceleration profile, see Customizing for <LS>Customer Relationship
Management</> under <LS>Interaction Center WebClient </>-> <LS>Agent
Inbox</> -> <LS>Define Inbox Acceleration Profiles</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI251 - Inbox profile &1 contains main categories not supported by accel. profile ?

  The SAP error message CRM_IC_AUI251 indicates that the inbox profile you are trying to use contains main categories that are not supported by the acceleration profile. This typically occurs in the context of SAP CRM (Customer Relationship Management) when using the Interaction Center (IC) and can affect the functionality of the inbox.
  
  Cause:
  
  Incompatible Categories: The inbox profile you are using has main categories that are not defined or supported in the acceleration profile. This can happen if the configuration of the inbox profile does not match the expected categories in the acceleration profile.
  
  Configuration Issues: There may be a misconfiguration in the settings of the inbox profile or the acceleration profile, leading to a mismatch.
  Custom Development: If there are custom categories or modifications in the system, they may not be recognized by the acceleration profile.
  
  
  Solution:
  
  
  Check Inbox Profile Configuration:
  
  Go to the configuration settings for the inbox profile in the SAP system.
  Verify the main