How To Fix CRM_IC_AUI250 - Profile &1: Accelerated search requires lean and synchronous search mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 250

• Message text: Profile &1: Accelerated search requires lean and synchronous search mode

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI250 - Profile &1: Accelerated search requires lean and synchronous search mode ?

  The SAP error message CRM_IC_AUI250 indicates that the accelerated search feature in the SAP CRM Interaction Center (IC) requires a specific search mode, either "lean" or "synchronous." This error typically arises when the system is not configured to use the required search mode for the profile specified.
  Cause:
  The error occurs due to one of the following reasons:
  
  Profile Configuration: The profile specified in the error message is not set up to use the lean or synchronous search mode.
  System Settings: The system settings may not be correctly configured to support accelerated search functionality.
  Missing Authorizations: The user may not have the necessary authorizations to perform the search in the required mode.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Profile Configuration:
  
  Go to the configuration settings for the Interaction Center.
  Verify the settings for the profile mentioned in the error message. Ensure that it is configured to use either lean or synchronous search mode.
  
  
  
  Adjust Search Mode:
  
  If the profile is not set to use the required search mode, you may need to change the configuration to enable lean or synchronous search.
  This can typically be done in the transaction code CRMCMP1 or through the customizing settings in the SAP Easy Access menu.
  
  
  
  Review System Settings:
  
  Ensure that the system is set up to support accelerated search. This may involve checking the backend settings and ensuring that the necessary components are activated.
  
  
  
  Check User Authorizations:
  
  Verify that the user encountering the error has the appropriate authorizations to perform searches in the specified mode. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or notes related to the Interaction Center and accelerated search for any additional configuration steps or prerequisites.
  
  
  
  Testing:
  
  After making the necessary changes, test the search functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMCMP1 for customizing the Interaction Center and PFCG for role management.
  SAP Notes: Check for any SAP Notes related to CRM Interaction Center and accelerated search for known issues or patches.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI250 error and enable the accelerated search functionality in your SAP CRM system.