How To Fix CRM_IC_AUI201 - Select the new responsible group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 201

• Message text: Select the new responsible group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI201 - Select the new responsible group ?

  The SAP error message CRM_IC_AUI201, which states "Select the new responsible group," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) functionalities. This error usually arises when a user attempts to change the responsible group for a particular transaction or activity but has not selected a valid or appropriate group.
  Cause:
  
  No Group Selected: The user has not selected a new responsible group before attempting to save or process the transaction.
  Invalid Group: The selected group may not be valid or may not have the necessary authorizations.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the selection of a responsible group.
  User Permissions: The user may not have the necessary permissions to change the responsible group.
  
  Solution:
  
  Select a Valid Group: Ensure that you select a valid responsible group from the dropdown or selection list before proceeding. This is usually done in the relevant field where the responsible group is specified.
  Check Group Configuration: Verify that the responsible groups are correctly configured in the system. This can be done by checking the customizing settings in the SAP CRM system.
  User Authorizations: Ensure that the user has the necessary authorizations to change the responsible group. This may require checking with your SAP security team or administrator.
  System Configuration: If the issue persists, it may be necessary to review the system configuration or consult with an SAP consultant to ensure that everything is set up correctly.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more detailed information on managing responsible groups and related functionalities.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.