How To Fix CRM_IC_AUI170 - Cannot search for cases assigned to you

CRM_IC_AUI170 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 170

• Message text: Cannot search for cases assigned to you

What causes this issue?

The search for cases with criterion 'Assigned To = Me' cannot be
performed because no business partner is assigned to your user &V1&.

System Response

The search for cases is skipped.

How to fix this error?

Assigned a business partner to user &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_AUI170 - Details

• The SAP error message CRM_IC_AUI170 ("Cannot search for cases assigned to you") typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to search for cases that are assigned to them, but the system is unable to retrieve the relevant data. This can be due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the cases assigned to them.
  Data Inconsistency: There may be inconsistencies or issues with the data in the CRM system, such as missing or incorrectly assigned cases.
  System Configuration: The system may not be configured correctly to allow users to search for their assigned cases.
  Technical Issues: There could be technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the cases. This can be