How To Fix CRM_IC_AUI170 - Cannot search for cases assigned to you

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 170

• Message text: Cannot search for cases assigned to you

What causes this issue?

The search for cases with criterion 'Assigned To = Me' cannot be
performed because no business partner is assigned to your user &V1&.

System Response

The search for cases is skipped.

How to fix this error?

Assigned a business partner to user &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI170 - Cannot search for cases assigned to you ?

  The SAP error message CRM_IC_AUI170 ("Cannot search for cases assigned to you") typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to search for cases that are assigned to them, but the system is unable to retrieve the relevant data. This can be due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the cases assigned to them.
  Data Inconsistency: There may be inconsistencies or issues with the data in the CRM system, such as missing or incorrectly assigned cases.
  System Configuration: The system may not be configured correctly to allow users to search for their assigned cases.
  Technical Issues: There could be technical issues, such as problems with the database or the application server.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the cases. This can be done by checking the user’s role assignments in the SAP system.
  If necessary, consult with your SAP security team to grant the required permissions.
  
  
  
  Verify Case Assignment:
  
  Check if there are any cases actually assigned to the user. This can be done by reviewing the case management area in the CRM system.
  Ensure that the cases are correctly assigned to the user in the system.
  
  
  
  Review System Configuration:
  
  Check the configuration settings related to case management and ensure that the search functionality is properly set up.
  Consult with your SAP Basis or CRM configuration team to verify that the system settings are correct.
  
  
  
  Check for Technical Issues:
  
  Look for any error logs or system messages that might indicate a technical issue. This can include checking the application server logs or database logs.
  If there are technical issues, work with your IT support team to resolve them.
  
  
  
  Use Alternative Search Methods:
  
  If the standard search is not working, try using alternative search methods or filters to locate the cases.
  You can also try searching for cases using different criteria or parameters.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for CRM case management for more details on how to manage and search for cases.
  Community Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team for further investigation.