How To Fix CRM_IC_AUI168 - Sort By cannot be used more than twice

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 168

• Message text: Sort By cannot be used more than twice

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI168 - Sort By cannot be used more than twice ?

  The SAP error message CRM_IC_AUI168, which states "Sort By cannot be used more than twice," typically occurs in the context of the SAP CRM Interaction Center (IC) when users attempt to sort data in a way that exceeds the allowed limits set by the system.
  Cause:
  The error is triggered when a user tries to apply sorting on a list or table in the Interaction Center more than twice. The system has a restriction on the number of sorting criteria that can be applied to ensure performance and usability. When this limit is exceeded, the error message is displayed.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Sorting Criteria: Check the current sorting criteria applied to the list or table. If you have already sorted by two fields, you will need to remove one of the existing sort criteria before adding a new one.
  
  
  Remove Unnecessary Sorts: If you have multiple sorting options applied, consider removing the least important ones. You can usually do this by accessing the sorting options in the user interface and deselecting or clearing the sort criteria.
  
  
  Reapply Sorting: After adjusting the sorting criteria, try to reapply the sorting as needed, ensuring that you do not exceed the limit of two.
  
  
  Consult Documentation: If you are unsure about how to manage sorting in the Interaction Center, refer to the SAP documentation or user guides specific to your version of SAP CRM.
  
  
  Contact Support: If the issue persists or if you believe there is a system error, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or updates regarding sorting limitations in the Interaction Center.
  User Training: Ensure that users are trained on the limitations of sorting in the Interaction Center to prevent this error from occurring frequently.
  System Performance: Understand that these limitations are often in place to maintain system performance and usability, especially when dealing with large datasets.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI168 error and continue working effectively within the SAP CRM Interaction Center.