How To Fix CRM_IC_AUI167 - Multiple use of the search attribute &1 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 167

• Message text: Multiple use of the search attribute &1 is not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI167 - Multiple use of the search attribute &1 is not supported ?

  The SAP error message CRM_IC_AUI167, which states "Multiple use of the search attribute &1 is not supported," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Interaction Center (IC) or when performing searches in the CRM application.
  Cause:
  This error arises when a search attribute (like a field or parameter used for filtering or searching data) is being used multiple times in a search query or configuration. The system does not support having the same search attribute listed more than once, as it can lead to ambiguity in the search results.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Search Configuration: Check the configuration of the search attributes in the relevant search view or transaction. Ensure that each search attribute is only defined once.
  
  
  Modify Search Queries: If you are using a custom search query or a search function, review the query to ensure that no search attribute is being included multiple times.
  
  
  Check User Exits or Enhancements: If there are any user exits or enhancements that modify the search behavior, review them to ensure they are not inadvertently adding the same search attribute multiple times.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for the specific transaction or application you are working with. There may be specific guidelines on how to configure search attributes correctly.
  
  
  Testing: After making changes, test the search functionality to ensure that the error no longer occurs and that the search results are as expected.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues. You can find discussions and solutions that may be relevant to your situation.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER, CRMD_ORDERADM_H, etc.) that may be involved in the search process.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.