How To Fix CRM_IC_AUI165 - Quick search cannot be performed due to view configuration or Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 165

• Message text: Quick search cannot be performed due to view configuration or Customizing

The quick search cannot be performed. This could be due to the following
causes:
A search attribute included in the quick search is not available in the
current UI configuration.
A main category included in the quick search is not included in the
relevant agent inbox (inbox) profile.

System Response

The quick search has been canceled.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that all search attributes that are included in the quick search
are contained in the relevant search view configuration.
Ensure that all main categories that are included in the quick search
are assigned to the relevant inbox profiles.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI165 - Quick search cannot be performed due to view configuration or Customizing ?

  The SAP error message CRM_IC_AUI165 indicates that a quick search cannot be performed due to issues with the view configuration or Customizing settings in the SAP CRM system. This error typically arises when the system is unable to find the necessary configuration for the quick search functionality in the Interaction Center (IC) or when the search criteria do not match the defined views.
  Causes:
  
  Missing or Incorrect View Configuration: The views that are supposed to be used for the quick search may not be properly configured or may be missing altogether.
  Customizing Settings: The Customizing settings for the quick search may not be correctly set up, leading to the inability to perform the search.
  Authorization Issues: Users may not have the necessary authorizations to access the views required for the quick search.
  Data Issues: There may be issues with the data in the system that prevent the search from being executed correctly.
  
  Solutions:
  
  
  Check View Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for configuring views for the quick search.
  Ensure that the views are correctly defined and activated.
  
  
  
  Review Customizing Settings:
  
  Check the Customizing settings for the quick search in the Interaction Center. Make sure that all necessary parameters are set correctly.
  You can access the relevant settings through transaction code SPRO.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the views used in the quick search.
  You can check user roles and authorizations using transaction code SU01.
  
  
  
  Test with Different Criteria:
  
  Try performing the quick search with different search criteria to see if the issue persists. This can help identify if the problem is related to specific data.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the quick search functionality to identify where the failure occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO (Customizing)
  SU01 (User Maintenance)
  CRMD_ORDER (Order Management)
  
  
  
  Documentation: 
  
  SAP Help Portal and SAP Community can provide additional insights and user experiences related to this error.
  
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_AUI165 error message in your SAP system.