How To Fix CRM_IC_AUI165 - Quick search cannot be performed due to view configuration or Customizing

CRM_IC_AUI165 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 165

• Message text: Quick search cannot be performed due to view configuration or Customizing

The quick search cannot be performed. This could be due to the following
causes:
A search attribute included in the quick search is not available in the
current UI configuration.
A main category included in the quick search is not included in the
relevant agent inbox (inbox) profile.

System Response

The quick search has been canceled.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that all search attributes that are included in the quick search
are contained in the relevant search view configuration.
Ensure that all main categories that are included in the quick search
are assigned to the relevant inbox profiles.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI165 - Quick search cannot be performed due to view configuration or Customizing ?

  The SAP error message CRM_IC_AUI165 indicates that a quick search cannot be performed due to issues with the view configuration or Customizing settings in the SAP CRM system. This error typically arises when the system is unable to find the necessary configuration for the quick search functionality in the Interaction Center (IC) or when the search criteria do not match the defined views.
  Causes:
  
  Missing or Incorrect View Configuration: The views that are supposed to be used for the quick search may not be properly configured or may be missing altogether.
  Customizing Settings: The Customizing settings for the quick search may not be correctly set up, leading to the inability to perform the search.
  Authorization Issues: Users may not have the necessary authorizations to access the views required for the quick search.
  Data Issues: There may be issues with the data in the system that prevent the search from being executed correctly.
  
  Solutions:
  
  
  Check View Configuration:
  
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