How To Fix CRM_IC_AUI166 - Cannot display outbound correspondence; item is archived or deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 166

• Message text: Cannot display outbound correspondence; item is archived or deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI166 - Cannot display outbound correspondence; item is archived or deleted ?

  The SAP error message CRM_IC_AUI166 indicates that the system is unable to display outbound correspondence because the item in question has either been archived or deleted. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access correspondence documents that are no longer available in the active database.
  Cause:
  
  Archiving: The correspondence item may have been archived as part of a data management strategy to reduce the size of the database and improve performance. Archiving is a process where older data is moved to a separate storage location.
  Deletion: The item may have been deleted from the system, either intentionally or accidentally.
  Data Integrity Issues: There may be inconsistencies in the database or issues with the data retrieval process.
  
  Solution:
  
  
  Check Archiving Settings: 
  
  Verify if the correspondence item has been archived. You can check the archiving settings in the SAP system to see if the item falls under the archiving criteria.
  If it has been archived, you may need to restore it from the archive if necessary. This typically requires access to the archiving tools and may involve working with your SAP Basis team.
  
  
  
  Check Deletion Logs: 
  
  If the item has been deleted, check the deletion logs or audit trails to understand when and why it was deleted. This can help determine if it can be restored or if a new correspondence needs to be created.
  
  
  
  Data Retrieval: 
  
  Ensure that the data retrieval process is functioning correctly. Sometimes, issues with the database or the application can lead to errors in displaying data.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support: 
  
  If the issue persists and you cannot resolve it through the above steps, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific configuration of your system.
  
  
  
  Related Information:
  
  Archiving Process: Familiarize yourself with the archiving process in SAP CRM, including how to manage archived data and restore it if necessary.
  Transaction Codes: You may want to use transaction codes like SARA (Archive Administration) to manage archiving or SCDO (Change Document Objects) to check for changes in the data.
  User Permissions: Ensure that you have the necessary permissions to access correspondence documents and perform any required actions.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_AUI166 error message.