How To Fix CRM_IC_AUI164 - Org. unit '&1' excluded from search for &2 due to missing BP assignment

CRM_IC_AUI164 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 164

• Message text: Org. unit '&1' excluded from search for &2 due to missing BP assignment

What causes this issue?

The organizational unit '&V1&' does not contain a business partner
assignment. For a search for &V2& by <LS>Assigned To</>, at least one
business partner must be assigned to the selected organizational unit.

System Response

The system excluded organizational unit '&V1&' from the search for &V2&
by <LS>Assigned To</> - <LS>My Groups</>.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Assign the relevant business partners to organizational unit '&V1&'.

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_AUI164 - Details

• The SAP error message CRM_IC_AUI164 indicates that an organizational unit (Org. unit) is excluded from a search operation due to a missing Business Partner (BP) assignment. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to perform actions related to organizational units that are not properly linked to business partners.
  
  Cause:
  
  Missing Business Partner Assignment: The organizational unit specified in the error message does not have a corresponding business partner assigned to it. In SAP CRM, business partners are essential for various functionalities, including sales, service, and marketing processes.
  
  Configuration Issues: There may be configuration issues in the system that prevent the proper assignment of business partners to organizational units.
  Data Inconsistencies: There could be inconsistencies in the master data, such as missing or incorrect entries in the organizational unit or business partner records.
  
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Navigate to the relevant organizational unit in the SAP system.
  Verify if a business