How To Fix CRM_IC_AUI164 - Org. unit '&1' excluded from search for &2 due to missing BP assignment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 164

• Message text: Org. unit '&1' excluded from search for &2 due to missing BP assignment

What causes this issue?

The organizational unit '&V1&' does not contain a business partner
assignment. For a search for &V2& by <LS>Assigned To</>, at least one
business partner must be assigned to the selected organizational unit.

System Response

The system excluded organizational unit '&V1&' from the search for &V2&
by <LS>Assigned To</> - <LS>My Groups</>.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Assign the relevant business partners to organizational unit '&V1&'.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI164 - Org. unit '&1' excluded from search for &2 due to missing BP assignment ?

  The SAP error message CRM_IC_AUI164 indicates that an organizational unit (Org. unit) is excluded from a search operation due to a missing Business Partner (BP) assignment. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to perform actions related to organizational units that are not properly linked to business partners.
  Cause:
  
  Missing Business Partner Assignment: The organizational unit specified in the error message does not have a corresponding business partner assigned to it. In SAP CRM, business partners are essential for various functionalities, including sales, service, and marketing processes.
  Configuration Issues: There may be configuration issues in the system that prevent the proper assignment of business partners to organizational units.
  Data Inconsistencies: There could be inconsistencies in the master data, such as missing or incorrect entries in the organizational unit or business partner records.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Navigate to the relevant organizational unit in the SAP system.
  Verify if a business partner is assigned to the organizational unit. If not, you will need to create or assign a business partner to the organizational unit.
  You can do this through transaction codes like BP (Business Partner) or by navigating through the CRM interface.
  
  
  
  Assign Business Partner:
  
  If the organizational unit is missing a business partner, you can assign one by editing the organizational unit details and linking it to the appropriate business partner.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system to ensure that the organizational units and business partners are set up correctly.
  Ensure that the organizational structure is properly defined and that all necessary relationships are established.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any other potential issues with business partner assignments or organizational units.
  Use transaction codes like SLG1 to check for logs related to business partner assignments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing organizational units and business partners in your version of SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, CRMD_ORDER for managing CRM orders, and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions for specific scenarios.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify organizational units and business partners.
  
  By following these steps, you should be able to resolve the error message CRM_IC_AUI164 and ensure that your organizational units are properly linked to business partners in SAP CRM.