How To Fix CRM_IC_AUI162 - Quick search cannot be performed; search attribute '&1' not available

CRM_IC_AUI162 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 162

• Message text: Quick search cannot be performed; search attribute '&1' not available

What causes this issue?

Search attribute '&V1&' is not available in the current search view
configuration.

System Response

The quick search cannot be performed.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that all search attributes that are defined for the quick search
are contained in the relevant search view configuration.

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_AUI162 - Details

• The SAP error message CRM_IC_AUI162 indicates that a quick search cannot be performed because the specified search attribute is not available. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when trying to perform a search in the CRM application.
  
  Cause:
  
  Missing Search Attribute: The search attribute specified in the error message (&1) is not defined or not available in the search configuration.
  
  Configuration Issues: The search configuration may not be set up correctly, or the attribute may not be included in the search criteria.
  Authorization Issues: The user may not have the necessary authorizations to access the specified search attribute.
  Data Model Changes: Changes in the underlying data model or business objects may have led to the attribute being removed or renamed.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the CRM customizing settings and check the configuration for the quick search. Ensure that the search