How To Fix CRM_IC_AUI162 - Quick search cannot be performed; search attribute '&1' not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 162

• Message text: Quick search cannot be performed; search attribute '&1' not available

What causes this issue?

Search attribute '&V1&' is not available in the current search view
configuration.

System Response

The quick search cannot be performed.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that all search attributes that are defined for the quick search
are contained in the relevant search view configuration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI162 - Quick search cannot be performed; search attribute '&1' not available ?

  The SAP error message CRM_IC_AUI162 indicates that a quick search cannot be performed because the specified search attribute is not available. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when trying to perform a search in the CRM application.
  Cause:
  
  Missing Search Attribute: The search attribute specified in the error message (&1) is not defined or not available in the search configuration.
  Configuration Issues: The search configuration may not be set up correctly, or the attribute may not be included in the search criteria.
  Authorization Issues: The user may not have the necessary authorizations to access the specified search attribute.
  Data Model Changes: Changes in the underlying data model or business objects may have led to the attribute being removed or renamed.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the CRM customizing settings and check the configuration for the quick search. Ensure that the search attribute is defined and included in the search criteria.
  You can access the configuration via transaction SPRO and navigate to the relevant CRM settings.
  
  
  
  Verify Search Attributes:
  
  In the Interaction Center, check the settings for the quick search. Ensure that the attribute you are trying to search for is available and correctly configured.
  You can also check the search attributes in the relevant business object settings.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the search attribute. You may need to check the user's role and authorization profiles.
  
  
  
  Data Model Review:
  
  If there have been recent changes to the data model or business objects, review those changes to ensure that the search attribute is still valid and available.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of CRM you are using. There may be known issues or additional configuration steps required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing CRM orders, and CRM_IC for Interaction Center settings.
  SAP Notes: Search for SAP Notes related to CRM quick search issues, as they may provide specific fixes or workarounds.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.