How To Fix CRM_IC_AUI160 - Saved searches are only supported for advanced search view

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 160

• Message text: Saved searches are only supported for advanced search view

What causes this issue?

Saved search functionality in the interaction center (IC) inbox is only
supported for the advanced search view. If the standard search view of
the IC inbox is selected in Customizing, saved search functionality,
including saved search launching and navigation, is not supported.

System Response

The saved search was not executed.

How to fix this error?

You can choose from the following options:
To enable the IC inbox advanced search view, which supports saved
searches, select <LS>Advanced Search View</> for the inbox profile
assigned to the relevant business role in Customizing for <LS>Customer
Relationship Management</> under <ZK><LS>Interaction Center WebClient ->
Agent Inbox -> Define Inbox Profiles</>.</>
If you do not want to use saved searches, you can hide the saved search
launcher from the work area header bar by assigning a functional
parameter to your business role. Assign the parameter and value
<LB>ALLSEARCHES_SVDSRCH - Off </>to the function profile assigned to the
relevant business role in Customizing for<ZK> <LS>Customer Relationship
Management</> </>under <ZK><LS>UI Framework -> Technical Role Definition
-> Define Parameters</>.</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI160 - Saved searches are only supported for advanced search view ?

  The SAP error message CRM_IC_AUI160 indicates that saved searches are only supported in the advanced search view of the SAP CRM Interaction Center (IC). This error typically arises when a user attempts to use saved searches in a context that does not support them, such as the basic search view.
  Cause:
  The primary cause of this error is that the user is trying to access or utilize saved searches in a search view that does not support this functionality. In SAP CRM, there are different types of search views, and saved searches are specifically designed to work with the advanced search view.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Switch to Advanced Search View:
  
  Navigate to the advanced search view in the CRM Interaction Center. This is typically done by selecting the appropriate option in the user interface.
  Once in the advanced search view, you should be able to access and utilize saved searches without encountering the error.
  
  
  
  Create a New Saved Search:
  
  If you need to create a new saved search, ensure you are in the advanced search view. Set your search criteria and save the search as needed.
  
  
  
  Check User Permissions:
  
  Ensure that your user role has the necessary permissions to access saved searches. If you do not have the required permissions, contact your system administrator.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or user guides for more detailed instructions on using saved searches in the advanced search view.
  
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or Knowledge Base Articles that may provide additional insights or updates regarding this error.
  User Training: If users frequently encounter this error, consider providing training on the differences between basic and advanced search views in SAP CRM.
  System Configuration: If the issue persists, it may be worth checking the system configuration to ensure that the advanced search functionality is properly set up and enabled.
  
  By following these steps, you should be able to resolve the error and effectively use saved searches in the SAP CRM Interaction Center.