How To Fix CRM_IC_AUI161 - Search by priority could not be performed for business transactions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 161

• Message text: Search by priority could not be performed for business transactions

What causes this issue?

The system does not use the search criterion <LS>Priority</> for
business transactions, unless you search for a single business
transaction type.

System Response

During the search, the system did not use the search criterion
<LS>Priority</> for business transactions. The search for business
transactions has been performed, but the search criterion <LS>Priority
</> has been ignored.

How to fix this error?

If you want to perform a business transaction search by priority, you
must select a single business transaction type, using the search
criterion <LS>Main Category</>. You cannot select multiple business
transaction types for a business transaction search by priority.

What causes this issue?

The system does not use the search criterion <LS>Priority</> for
business transactions, unless you search for a specific business
transaction type.

System Response

During the search, the system did not use the search criterion
<LS>Priority</> for business transactions. The search for business
transactions has been performed, but the search criterion <LS>Priority
</> has been ignored.

How to fix this error?

If you want to perform a business transaction search by priority, you
must select a specific business transaction type, using the search
criterion <LS>Main Category</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI161 - Search by priority could not be performed for business transactions ?

  The SAP error message CRM_IC_AUI161, which states "Search by priority could not be performed for business transactions," typically occurs in the SAP Customer Relationship Management (CRM) module, particularly in the Interaction Center (IC) when users attempt to perform a search for business transactions but encounter issues.
  Causes:
  
  Configuration Issues: The search functionality may not be properly configured in the system. This could include missing or incorrect settings in the search criteria or search parameters.
  Authorization Problems: The user may not have the necessary authorizations to perform the search operation.
  Data Issues: There may be no business transactions available that meet the search criteria, or the data may be inconsistent or corrupted.
  System Performance: If the system is experiencing performance issues, it may not be able to execute the search operation in a timely manner.
  Technical Errors: There could be underlying technical issues, such as problems with the database or the search index.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the search functionality in the CRM system. Ensure that all necessary parameters are set correctly.
  Verify Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to perform the search.
  Review Data: Ensure that there are business transactions available that match the search criteria. Check for data integrity and consistency.
  System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize the database or perform maintenance tasks.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the CRM_IC_AUI161 error. SAP frequently releases notes that address known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing business transactions.
  Documentation: Review SAP documentation for the Interaction Center and search functionalities to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.