How To Fix CRM_IC_AUI169 - Cannot search for CRM documents assigned to you

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 169

• Message text: Cannot search for CRM documents assigned to you

What causes this issue?

The search for CRM documents (e.g. service requests and interaction
records) with criterion 'Assigned To = Me' cannot be performed because
no business partner is assigned to your user &V1&.

System Response

The search for CRM documents is skipped.

How to fix this error?

Assign a business partner to user &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI169 - Cannot search for CRM documents assigned to you ?

  The SAP error message CRM_IC_AUI169 indicates that the system is unable to find any CRM documents that are assigned to the user. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) or when trying to access documents related to a specific user.
  Possible Causes:
  
  No Assigned Documents: The user may not have any CRM documents assigned to them in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the documents.
  Incorrect User Settings: The user profile or settings may not be configured correctly, leading to the inability to retrieve assigned documents.
  System Configuration: There may be issues with the configuration of the CRM system or the Interaction Center.
  Data Synchronization Issues: There could be problems with data synchronization between different components of the SAP system.
  
  Solutions:
  
  Check Document Assignment: Verify if there are any CRM documents actually assigned to the user. This can be done by checking the relevant CRM transaction or report.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the CRM documents. This may involve checking roles and permissions in the SAP system.
  User Profile Settings: Review and, if necessary, update the user profile settings to ensure they are correctly configured to access the required documents.
  System Configuration Review: Consult with your SAP Basis or CRM administrator to check if there are any configuration issues that need to be addressed.
  Data Consistency Check: Run any necessary reports or transactions to check for data consistency and synchronization issues within the CRM system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM, such as CRMD_ORDER for managing CRM orders or CRMD_ORDERADM_H for accessing order administration.
  User Roles: Understand the roles assigned to users in the CRM system, as these roles dictate what documents and functionalities are accessible.
  SAP Documentation: Refer to SAP Help documentation for CRM and Interaction Center for more detailed information on document management and user assignments.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further assistance.