How To Fix CRM_IC_AUI169 - Cannot search for CRM documents assigned to you

CRM_IC_AUI169 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 169

• Message text: Cannot search for CRM documents assigned to you

What causes this issue?

The search for CRM documents (e.g. service requests and interaction
records) with criterion 'Assigned To = Me' cannot be performed because
no business partner is assigned to your user &V1&.

System Response

The search for CRM documents is skipped.

How to fix this error?

Assign a business partner to user &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI169 - Cannot search for CRM documents assigned to you ?

  The SAP error message CRM_IC_AUI169 indicates that the system is unable to find any CRM documents that are assigned to the user. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) or when trying to access documents related to a specific user.
  Possible Causes:
  
  No Assigned Documents: The user may not have any CRM documents assigned to them in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the documents.
  Incorrect User Settings: The user profile or settings may not be configured correctly, leading to the inability to retrieve assigned documents.
  System Configuration: There may be issues with the configuration of the CRM system or the Interaction Center.
  Data Synchronization Issues: There could be problems with data synchronization between different components of the SAP system.
  
  Solutions:
  
  Check Document Assignment: Verify if there are any CRM documents actually assigned to the