How To Fix CRM_IC_AUI202 - Unable to process selected inbox item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 202

• Message text: Unable to process selected inbox item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI202 - Unable to process selected inbox item ?

  The SAP error message CRM_IC_AUI202, which states "Unable to process selected inbox item," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and its inbox functionality. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to process the selected inbox item.
  Data Inconsistencies: The inbox item may be corrupted or contain inconsistent data that prevents it from being processed.
  System Configuration: There may be configuration issues in the CRM system that affect the processing of inbox items.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  Item Status: The status of the inbox item may not allow it to be processed (e.g., it may be already processed or in a locked state).
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and process the inbox item. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Inbox Item: Check the specific inbox item for any inconsistencies or errors. If possible, try to identify if the item can be processed in a different way or if it needs to be deleted or corrected.
  System Configuration: Review the configuration settings related to the Interaction Center and inbox processing. Ensure that all necessary settings are correctly configured.
  Technical Support: If the issue persists, it may be necessary to involve technical support. This could include checking system logs for errors, reviewing database integrity, or performing system diagnostics.
  Status Check: Verify the status of the inbox item. If it is in a state that does not allow processing, you may need to change its status or consult with a system administrator.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches, workarounds, or additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in monitoring and managing inbox items, such as CRMD_ORDER for order management or CRM_ORDER for CRM order processing.
  Documentation: Review the official SAP documentation for the Interaction Center and CRM functionalities to understand the expected behavior and processing rules for inbox items.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with SAP directly for further assistance.