How To Fix CRM_IC_AUI307 - Assigned To and "Employee Responsible" cannot be combined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 307

• Message text: Assigned To and "Employee Responsible" cannot be combined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI307 - Assigned To and "Employee Responsible" cannot be combined ?

  The SAP error message CRM_IC_AUI307, which states that "Assigned To" and "Employee Responsible" cannot be combined, typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a conflict in the assignment of responsibilities for a business object, such as a service request, activity, or opportunity.
  Cause:
  
  Conflicting Assignments: The error arises when both the "Assigned To" field and the "Employee Responsible" field are populated simultaneously. In SAP CRM, these two fields are meant to represent different roles or responsibilities, and the system does not allow both to be filled out at the same time for the same object.
  Configuration Settings: The system configuration may enforce rules that prevent the combination of these two fields based on business processes or organizational policies.
  Data Entry Error: It could also be a simple data entry mistake where both fields were inadvertently filled.
  
  Solution:
  
  Review Field Values: Check the values in both the "Assigned To" and "Employee Responsible" fields. Ensure that only one of these fields is populated at any given time. You can either clear one of the fields or adjust the assignment based on your business requirements.
  Adjust Configuration: If the business process requires both fields to be used, consider reviewing the configuration settings in SAP CRM. You may need to consult with your SAP administrator or a functional consultant to adjust the settings to allow for your specific use case.
  User Training: Ensure that users are trained on the correct usage of these fields to prevent future occurrences of this error. Clear guidelines on when to use "Assigned To" versus "Employee Responsible" can help mitigate confusion.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message. SAP Notes can often provide patches or configuration tips.
  Documentation: Review the SAP CRM documentation for details on the roles and responsibilities associated with "Assigned To" and "Employee Responsible" fields.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the issue persists after following these steps, it may be beneficial to involve your SAP support team for further investigation.