How To Fix CRM_IC_AUI401 - Business partner is not a person; forwarding not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 401

• Message text: Business partner is not a person; forwarding not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI401 - Business partner is not a person; forwarding not possible ?

  The SAP error message CRM_IC_AUI401 indicates that the business partner (BP) you are trying to work with is not classified as a person, which means that certain actions, such as forwarding or communication, cannot be performed. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with business partners in the Interaction Center (IC).
  Cause:
  
  Business Partner Type: The business partner you are trying to interact with is categorized as an organization or group rather than an individual person. In SAP, business partners can be classified into different types, such as person, organization, or group.
  Configuration Issues: There may be configuration settings in the system that do not allow forwarding actions for non-person business partners.
  Data Entry Error: The business partner may have been incorrectly set up or classified in the system.
  
  Solution:
  
  
  Check Business Partner Classification:
  
  Go to the Business Partner transaction (BP) in SAP.
  Search for the business partner in question and check its classification.
  If it is classified as an organization or group, consider whether you need to use a different business partner that is classified as a person.
  
  
  
  Create or Modify Business Partner:
  
  If you need to forward information to a person, you may need to create a new business partner entry that is classified as a person.
  Alternatively, if the business partner should be a person but is incorrectly classified, you may need to modify its classification.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the CRM system to ensure that forwarding actions are allowed for the types of business partners you are working with.
  Consult with your SAP administrator or functional consultant to review the settings related to business partner types and forwarding actions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on business partner management and the specific error message.
  
  
  
  Related Information:
  
  Business Partner Roles: Understand the different roles that can be assigned to business partners in SAP, as this can affect their capabilities and the actions that can be performed.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Permissions: Ensure that the user has the necessary permissions to perform actions related to business partners in the CRM system.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.