How To Fix CRM_IC_AUI402 - Error while forwarding workflow work item

CRM_IC_AUI402 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 402

• Message text: Error while forwarding workflow work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI402 - Error while forwarding workflow work item ?

  The SAP error message CRM_IC_AUI402 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with workflow work items. This error indicates that there is an issue when trying to forward a workflow work item, which can be due to various reasons.
  Causes of CRM_IC_AUI402
  
  
  Missing or Incorrect Workflow Configuration: The workflow might not be properly configured, or there may be missing steps or conditions that prevent it from being forwarded.
  
  
  User Authorization Issues: The user attempting to forward the work item may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the workflow engine, database connectivity, or system performance.
  
  
  Incorrect Work Item Status: The work item may be in a status that does not allow it to be forwarded, such as being already completed or in a locked state.
  
  
  System Bugs or Patches: There