How To Fix CRM_IC_AUI402 - Error while forwarding workflow work item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 402

• Message text: Error while forwarding workflow work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI402 - Error while forwarding workflow work item ?

  The SAP error message CRM_IC_AUI402 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with workflow work items. This error indicates that there is an issue when trying to forward a workflow work item, which can be due to various reasons.
  Causes of CRM_IC_AUI402
  
  
  Missing or Incorrect Workflow Configuration: The workflow might not be properly configured, or there may be missing steps or conditions that prevent it from being forwarded.
  
  
  User Authorization Issues: The user attempting to forward the work item may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the workflow engine, database connectivity, or system performance.
  
  
  Incorrect Work Item Status: The work item may be in a status that does not allow it to be forwarded, such as being already completed or in a locked state.
  
  
  System Bugs or Patches: There may be known bugs in the version of SAP CRM you are using, which could lead to this error.
  
  
  Solutions to CRM_IC_AUI402
  
  
  Check Workflow Configuration: Review the workflow configuration in the SAP system to ensure that all necessary steps and conditions are correctly set up. You may need to consult with a workflow administrator or developer.
  
  
  Verify User Authorizations: Ensure that the user has the appropriate roles and authorizations to forward work items. This can be checked in the user management section of SAP.
  
  
  Review Work Item Status: Check the status of the work item to ensure it is in a state that allows forwarding. If it is completed or locked, you may need to take appropriate actions to unlock or reassign it.
  
  
  System Logs and Traces: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage workflow items.
  Workflow Monitoring: Use transaction SWI1 to monitor the status of workflows and identify any that are stuck or have errors.
  Documentation: Refer to the official SAP documentation for CRM workflows for more detailed guidance on configuration and troubleshooting.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_AUI402 error effectively.