How To Fix CRM_IC_AUI404 - Search started in background; check incoming alert for results

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 404

• Message text: Search started in background; check incoming alert for results

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI404 - Search started in background; check incoming alert for results ?

  The SAP error message CRM_IC_AUI404 indicates that a search operation was initiated in the background, and the user is advised to check the incoming alert for the results. This message typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when using the Interaction Center (IC) functionalities.
  Cause:
  
  Background Processing: The search operation is designed to run in the background to avoid blocking the user interface. This is common in scenarios where the search might take a significant amount of time to complete.
  System Load: High system load or performance issues may cause the search to be processed in the background.
  Configuration Settings: Certain configurations in the CRM system may dictate that searches are performed in the background, especially for complex queries or large datasets.
  
  Solution:
  
  Check Alerts: The primary action is to check the incoming alerts or notifications in the system. These alerts will provide the results of the search once it has been completed.
  Monitor Background Jobs: You can monitor the background jobs in transaction SM37 (Job Monitoring) to see if the search job is still running or if it has completed successfully.
  Performance Optimization: If this issue occurs frequently, consider optimizing the search queries or the underlying data structures to improve performance.
  System Configuration: Review the system configuration settings related to background processing and adjust them if necessary to suit your operational needs.
  User Training: Ensure that users are aware of how to check for alerts and understand the implications of background processing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 for monitoring jobs and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message or provide patches and updates.
  Documentation: Review SAP documentation related to the Interaction Center and background processing for more detailed insights and best practices.
  
  If the issue persists or if you encounter additional errors, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.