How To Fix CRM_IC_AUI405 - Checklist search requires main category; select main category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 405

• Message text: Checklist search requires main category; select main category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI405 - Checklist search requires main category; select main category ?

  The SAP error message CRM_IC_AUI405 indicates that a checklist search in the SAP CRM Interaction Center (IC) requires a main category to be selected. This error typically occurs when a user attempts to perform a checklist search without specifying a main category, which is necessary for the system to filter and retrieve the relevant checklists.
  Cause:
  
  Missing Main Category: The user has not selected a main category before attempting to perform the checklist search.
  Configuration Issues: There may be issues with the configuration of the checklist categories in the system.
  User Interface Navigation: The user may not be aware of the requirement to select a main category.
  
  Solution:
  
  
  Select a Main Category:
  
  Before performing the checklist search, ensure that you select a main category from the available options. This is typically done in the user interface where the checklist search is initiated.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, verify that the main categories are properly defined in the system. This can be done through the customizing settings in SAP.
  Navigate to the relevant configuration area (e.g., SPRO) and check the settings for checklist categories.
  
  
  
  User Training:
  
  Provide training or documentation to users to ensure they understand the requirement to select a main category before performing a checklist search.
  
  
  
  System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs or issues can be resolved through system updates.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on the Interaction Center and checklist functionality to better understand how to use these features effectively.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to resolve the error message CRM_IC_AUI405 and successfully perform your checklist search in the SAP CRM Interaction Center.