How To Fix CRM_IC_AUI153 - Unable to delete e-mail, fax, or letter document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 153

• Message text: Unable to delete e-mail, fax, or letter document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI153 - Unable to delete e-mail, fax, or letter document ?

  The SAP error message CRM_IC_AUI153, which states "Unable to delete e-mail, fax, or letter document," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to delete a communication document (like an email, fax, or letter) that is either locked, has dependencies, or is in a status that does not allow deletion.
  Causes:
  
  Document Locking: The document may be locked by another user or process, preventing deletion.
  Dependencies: The document may have dependencies, such as being linked to other documents or transactions that need to be resolved first.
  Status Restrictions: The document may be in a status that does not permit deletion (e.g., completed or archived).
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  System Errors: There could be underlying system issues or bugs that are causing the error.
  
  Solutions:
  
  Check Document Status: Verify the status of the document. If it is in a completed or archived state, you may need to change its status or consult with your system administrator.
  Unlock the Document: If the document is locked, check if another user is currently using it. You may need to wait for them to finish or contact them to unlock it.
  Resolve Dependencies: Identify any dependencies linked to the document. You may need to delete or modify those linked documents first.
  Check Authorizations: Ensure that you have the necessary permissions to delete the document. If not, contact your system administrator to grant the required access.
  Consult Logs: Check the system logs for any additional error messages or information that could provide more context about the issue.
  System Restart: In some cases, a system restart or refresh may resolve temporary issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system bug.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing documents, such as CRMD_ORDER for managing orders or CRM_DNO_MON for monitoring documents.
  User Roles: Review user roles and profiles to ensure that the necessary permissions are assigned for document management.
  Documentation: Refer to SAP documentation or help files for more detailed information on document management and error handling in CRM.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_AUI153 error message.