How To Fix CRM_IC_AUI153 - Unable to delete e-mail, fax, or letter document

CRM_IC_AUI153 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 153

• Message text: Unable to delete e-mail, fax, or letter document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI153 - Unable to delete e-mail, fax, or letter document ?

  The SAP error message CRM_IC_AUI153, which states "Unable to delete e-mail, fax, or letter document," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to delete a communication document (like an email, fax, or letter) that is either locked, has dependencies, or is in a status that does not allow deletion.
  Causes:
  
  Document Locking: The document may be locked by another user or process, preventing deletion.
  Dependencies: The document may have dependencies, such as being linked to other documents or transactions that need to be resolved first.
  Status Restrictions: The document may be in a status that does not permit deletion (e.g., completed or archived).
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  System Errors: There could be underlying system issues or bugs that are causing the error.
  
  Solutions:
  
  Check Document Status: Verify the status of the document. If it is in a completed or archived state,