How To Fix CRM_IC_AUI151 - Unable to access details for e-mail, fax, or letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 151

• Message text: Unable to access details for e-mail, fax, or letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI151 - Unable to access details for e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI151, which states "Unable to access details for e-mail, fax, or letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with communication documents such as emails, faxes, or letters. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing or Incomplete Data: The communication document may not have been created correctly, or required data fields may be missing.
  Authorization Issues: The user may not have the necessary permissions to access the communication details.
  System Configuration: There may be issues with the configuration settings in the CRM system that prevent access to communication documents.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues or system performance problems.
  Document Deletion: The document you are trying to access may have been deleted or archived, making it unavailable.
  
  Solutions:
  
  Check Data Completeness: Verify that the communication document has been created correctly and that all required fields are filled in. If necessary, recreate the document.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the communication details. This may involve checking user roles and permissions in the SAP system.
  System Configuration Review: Consult with your SAP Basis or CRM administrator to review the configuration settings related to communication documents. Ensure that all necessary components are properly configured.
  Technical Troubleshooting: If the issue persists, perform technical troubleshooting. This may include checking system logs for errors, verifying database connections, and ensuring that the system is running optimally.
  Check Document Status: Confirm whether the document is still available in the system. If it has been archived or deleted, you may need to restore it from backup or access it through an archive process.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for accessing CRM orders or SOST for checking the status of sent emails.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with SAP directly for further assistance.