How To Fix CRM_IC_AUI152 - Unable to delete e-mail, fax, or letter

CRM_IC_AUI152 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 152

• Message text: Unable to delete e-mail, fax, or letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI152 - Unable to delete e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI152, which states "Unable to delete e-mail, fax, or letter," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to delete a communication document (like an email, fax, or letter) that is either locked, does not exist, or is associated with other records that prevent its deletion.
  Causes:
  
  Document Locking: The document may be locked by another user or process, preventing deletion.
  Dependencies: The document might be linked to other records (e.g., transactions, activities) that need to be addressed before deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  System Errors: There could be underlying system issues or inconsistencies in the database.
  
  Solutions:
  
  Check Document Status: Verify if the document is currently locked by another user. You can check the lock entries using transaction code SM12.
  Review Dependencies: Investigate if the document is linked to other records. You may need to delete or