How To Fix CRM_IC_AUI152 - Unable to delete e-mail, fax, or letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 152

• Message text: Unable to delete e-mail, fax, or letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI152 - Unable to delete e-mail, fax, or letter ?

  The SAP error message CRM_IC_AUI152, which states "Unable to delete e-mail, fax, or letter," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to delete a communication document (like an email, fax, or letter) that is either locked, does not exist, or is associated with other records that prevent its deletion.
  Causes:
  
  Document Locking: The document may be locked by another user or process, preventing deletion.
  Dependencies: The document might be linked to other records (e.g., transactions, activities) that need to be addressed before deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  System Errors: There could be underlying system issues or inconsistencies in the database.
  
  Solutions:
  
  Check Document Status: Verify if the document is currently locked by another user. You can check the lock entries using transaction code SM12.
  Review Dependencies: Investigate if the document is linked to other records. You may need to delete or modify those linked records first.
  Authorization Check: Ensure that the user has the appropriate authorizations to delete communication documents. This can be checked in the user roles and authorizations.
  Use Transaction Codes: If applicable, use transaction codes like CRMD_ORDER to navigate to the document and check its status.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  Consult SAP Notes: Look for relevant SAP Notes that might address this specific error. SAP Notes can provide patches or workarounds for known issues.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SM12, and SU53 (for authorization checks).
  Documentation: Review SAP documentation related to CRM communication management for more insights on handling communication documents.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.