How To Fix CRM_IC_AUI154 - Error in inbox Customizing; group and employee responsible are identical

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 154

• Message text: Error in inbox Customizing; group and employee responsible are identical

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI154 - Error in inbox Customizing; group and employee responsible are identical ?

  The SAP error message CRM_IC_AUI154 indicates that there is an issue with the inbox customization in the SAP CRM system. Specifically, it points out that the group and employee responsible for a particular task or item are identical, which is not allowed in the system configuration.
  Cause:
  The error occurs when the configuration for the inbox (or work item) is set up in such a way that the same user is assigned both as the group responsible and as the individual employee responsible for processing the work item. This can happen due to incorrect settings in the customizing of the inbox or when creating or modifying work items.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for the inbox.
  Look for the configuration related to work item assignment and ensure that the group and employee responsible are not set to the same user.
  
  
  
  Modify User Assignments:
  
  If you find that the same user is assigned as both the group and the employee responsible, change one of the assignments to a different user or group.
  Ensure that the assignments comply with the business rules and processes defined in your organization.
  
  
  
  Test the Changes:
  
  After making the necessary changes, test the inbox functionality to ensure that the error no longer occurs and that work items can be processed correctly.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct configuration, refer to the SAP documentation or help resources related to CRM inbox customization for further guidance.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists or if you need further assistance, consider reaching out to SAP support or consulting with an SAP expert who can provide more tailored advice based on your specific system setup.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the customizing settings.
  User Roles: Ensure that the users involved have the appropriate roles and authorizations to perform the necessary changes.
  Testing Environment: If possible, make changes in a development or testing environment before applying them to the production system to avoid disruptions.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI154 error and ensure proper configuration of your inbox settings in SAP CRM.