How To Fix CRM_IC_AUI155 - Enter search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 155

• Message text: Enter search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI155 - Enter search criteria ?

  The SAP error message CRM_IC_AUI155, which states "Enter search criteria," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or related applications. This error indicates that the user has attempted to perform a search or query without providing the necessary search criteria.
  Cause:
  
  Missing Input: The most common cause is that the user has not filled in the required fields or parameters needed to execute the search.
  Incorrect Navigation: The user may have navigated to a search function without first selecting or entering the necessary criteria.
  System Configuration: There may be issues with the configuration of the search function or the underlying data model that requires specific criteria to be set.
  
  Solution:
  
  Enter Search Criteria: Ensure that you fill in all required fields in the search form. This may include fields like customer ID, name, date ranges, or other relevant parameters.
  Check for Mandatory Fields: Look for any fields that are marked as mandatory (often indicated with an asterisk) and ensure they are filled out.
  Review User Instructions: If available, refer to user documentation or guidelines for the specific search function you are using to understand what criteria are needed.
  System Configuration: If you believe you are entering the correct criteria and still receiving the error, it may be necessary to consult with your SAP administrator or technical support team to check for any configuration issues or system updates that may be affecting the search functionality.
  
  Related Information:
  
  User Training: Ensure that users are trained on how to use the search functionalities within the CRM system effectively.
  SAP Notes: Check SAP Notes or the SAP Support Portal for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting or accessing different functionalities within the CRM system.
  Logs and Traces: If the issue persists, consider checking system logs or traces for more detailed error messages that could provide additional context.
  
  If the problem continues after following these steps, it may be beneficial to escalate the issue to your IT support team or SAP support for further investigation.