How To Fix CRM_IC_AUI157 - Indicate only one entry as the default quick search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 157

• Message text: Indicate only one entry as the default quick search

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI157 - Indicate only one entry as the default quick search ?

  The SAP error message CRM_IC_AUI157, which states "Indicate only one entry as the default quick search," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when configuring quick search options in the Interaction Center (IC).
  Cause:
  This error arises when multiple entries are marked as the default quick search option in the system. The system requires that only one entry can be designated as the default for quick searches to avoid ambiguity in search results.
  Solution:
  To resolve this error, you need to ensure that only one entry is set as the default quick search. Here are the steps to do this:
  
  
  Access the Configuration:
  
  Go to the SAP CRM system and navigate to the configuration settings for quick searches. This is typically found in the customizing settings under the Interaction Center.
  
  
  
  Review Quick Search Entries:
  
  Look for the list of quick search entries that have been defined. You may find this under a section like "Define Quick Search" or similar.
  
  
  
  Identify Default Entries:
  
  Check which entries are currently marked as default. You may find a checkbox or a similar indicator that shows which entries are set as default.
  
  
  
  Modify Default Settings:
  
  Uncheck the default setting for all but one of the entries. Ensure that only one entry remains marked as the default quick search.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save your changes.
  
  
  
  Test the Configuration:
  
  Go back to the Interaction Center and test the quick search functionality to ensure that the error no longer appears and that the search works as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for detailed instructions on configuring quick searches.
  User Roles: Ensure that you have the necessary permissions to make changes to the quick search settings.
  System Version: The steps may vary slightly depending on the version of SAP CRM you are using, so always refer to the version-specific documentation.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI157 error and configure your quick search settings correctly.