How To Fix CRM_IC_AUI141 - &1 has &2 incomplete e-mails

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 141

• Message text: &1 has &2 incomplete e-mails

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI141 - &1 has &2 incomplete e-mails ?

  The SAP error message CRM_IC_AUI141 indicates that there are incomplete emails associated with a particular interaction record in the SAP CRM system. This error typically arises in the context of the Interaction Center (IC) when handling customer communications.
  Cause:
  The error message is triggered when the system detects that there are emails linked to an interaction that have not been fully processed or completed. This could be due to various reasons, such as:
  
  The email was not sent successfully.
  The email was not properly saved in the system.
  There are issues with the email configuration or connectivity.
  The email might be in a draft state or has missing required fields.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Email Status: Review the status of the emails linked to the interaction record. Ensure that they are either sent or saved correctly.
  
  
  Complete Incomplete Emails: If there are emails in a draft state, complete them by filling in any missing information and sending them.
  
  
  Review Configuration: Check the email configuration settings in the SAP system to ensure that everything is set up correctly. This includes SMTP settings, email templates, and any other relevant configurations.
  
  
  Error Logs: Look into the system logs for any error messages related to email processing. This can provide insights into what went wrong.
  
  
  User Authorization: Ensure that the user has the necessary authorizations to send and manage emails in the system.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to CRM email handling for any specific guidance or known issues.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the interaction records and associated emails.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide patches.
  User Training: Ensure that users are trained on how to properly handle emails within the CRM Interaction Center to minimize the occurrence of incomplete emails.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.