How To Fix CRM_IC_AUI140 - Results displayed are the incomplete e-mails from '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 140

• Message text: Results displayed are the incomplete e-mails from '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI140 - Results displayed are the incomplete e-mails from '&' ?

  The SAP error message CRM_IC_AUI140 indicates that the results displayed are incomplete emails from a specific source, denoted by '&'. This message typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and email communications.
  Cause:
  
  
  Incomplete Data: The error usually occurs when the system is unable to retrieve complete email data for the specified criteria. This could be due to:
  
  Missing or incomplete email records in the database.
  Filters applied that limit the results to only a subset of emails.
  Issues with the email integration or configuration settings.
  
  
  
  System Configuration: There may be configuration issues in the CRM system that prevent the proper retrieval of email data.
  
  
  Performance Issues: If the system is experiencing performance issues, it may not be able to process and display all relevant email records.
  
  
  Solution:
  
  
  Check Email Records: Verify that the email records in the system are complete and not missing any critical information. You can do this by checking the relevant database tables or using transaction codes to view email logs.
  
  
  Review Filters: Ensure that any filters applied in the Interaction Center are set correctly. Adjust the filters to broaden the search criteria if necessary.
  
  
  System Configuration: Review the configuration settings related to email processing in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  Performance Monitoring: Monitor the system's performance to identify any bottlenecks or issues that may be affecting data retrieval. This may involve checking system logs or using performance monitoring tools.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM and email processing for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates that address the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to email processing in CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, to help diagnose the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_AUI140 error and implement a suitable solution.