Message type: E = Error
Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox
Message number: 137
Message text: Document was not saved: Put Microsoft Word focus on letter and try again.
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CRM_IC_AUI137
- Document was not saved: Put Microsoft Word focus on letter and try again. ?The SAP error message CRM_IC_AUI137 indicates that there is an issue with saving a document in the SAP system, specifically when trying to generate or save a letter using Microsoft Word. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when integrating with Microsoft Word for document generation.
Cause: The error message suggests that the focus is not correctly set on the Microsoft Word application when the SAP system attempts to save the document. This can happen due to several reasons: Word is not the active window: If another application is in focus, SAP may not be able to interact with Word properly. Permissions issues: There may be restrictions or permissions that prevent SAP from accessing or saving documents in Word. Add-in issues: The SAP add-in for Microsoft Word may not be functioning correctly or may not be installed properly. Configuration issues: There may be configuration settings in SAP or Word that
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