How To Fix CRM_IC_AUI137 - Document was not saved: Put Microsoft Word focus on letter and try again.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 137

• Message text: Document was not saved: Put Microsoft Word focus on letter and try again.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI137 - Document was not saved: Put Microsoft Word focus on letter and try again. ?

  The SAP error message CRM_IC_AUI137 indicates that there is an issue with saving a document in the SAP system, specifically when trying to generate or save a letter using Microsoft Word. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when integrating with Microsoft Word for document generation.
  Cause:
  The error message suggests that the focus is not correctly set on the Microsoft Word application when the SAP system attempts to save the document. This can happen due to several reasons:
  
  Word is not the active window: If another application is in focus, SAP may not be able to interact with Word properly.
  Permissions issues: There may be restrictions or permissions that prevent SAP from accessing or saving documents in Word.
  Add-in issues: The SAP add-in for Microsoft Word may not be functioning correctly or may not be installed properly.
  Configuration issues: There may be configuration settings in SAP or Word that are not set up correctly.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Ensure Word is Active: Make sure that Microsoft Word is the active window when you attempt to save the document. Click on the Word window to bring it to the foreground.
  
  
  Check Permissions: Ensure that you have the necessary permissions to save documents in the location specified by SAP. Check if there are any restrictions on the file system or network location.
  
  
  Reinstall or Repair the SAP Add-in: If the SAP add-in for Microsoft Word is not functioning correctly, consider reinstalling or repairing it. You can do this through the SAP GUI or by checking the installation settings.
  
  
  Check Configuration Settings: Review the configuration settings in both SAP and Microsoft Word. Ensure that the integration settings are correctly configured.
  
  
  Restart Applications: Sometimes, simply restarting both SAP and Microsoft Word can resolve temporary issues.
  
  
  Update Software: Ensure that both SAP and Microsoft Word are updated to the latest versions. Compatibility issues can sometimes cause errors.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for any specific notes related to this error message.
  
  
  Contact Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation for SAP CRM and Microsoft Word to ensure that all steps have been followed correctly.
  User Forums: Look for discussions in SAP community forums or user groups where others may have encountered and resolved similar issues.
  
  By following these steps, you should be able to resolve the error and successfully save documents in SAP using Microsoft Word.