How To Fix CRM_IC_AUI135 - Missing entries in Customizing table CRMC_AUI_ITEMSCL

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 135

• Message text: Missing entries in Customizing table CRMC_AUI_ITEMSCL

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI135 - Missing entries in Customizing table CRMC_AUI_ITEMSCL ?

  The SAP error message CRM_IC_AUI135, which indicates "Missing entries in Customizing table CRMC_AUI_ITEMSCL," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when working with the Interaction Center (IC) or when customizing the user interface.
  Cause:
  The error is caused by missing or incomplete entries in the customizing table CRMC_AUI_ITEMSCL. This table is used to define the item classes for the Interaction Center, and if the necessary entries are not present, the system cannot display or process certain functionalities related to item classes.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Entries:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM Interaction Center.
  Look for the settings related to item classes and ensure that the necessary entries are present in the CRMC_AUI_ITEMSCL table.
  
  
  
  Add Missing Entries:
  
  If you find that certain entries are missing, you will need to add them. This typically involves defining the item classes that are required for your specific business processes.
  Make sure to include all relevant fields and values as per your business requirements.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the quality and production environments as necessary.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to make changes in the customizing settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Interaction Center and the specific customizing table for additional guidance.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the SAP Customizing Implementation Guide.
  SE11: Data Dictionary to view the structure of the table CRMC_AUI_ITEMSCL.
  SE16: Data Browser to view the contents of the table.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  
  Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  
  By following these steps, you should be able to address the CRM_IC_AUI135 error and ensure that your SAP CRM system functions correctly.