How To Fix CRM_IC_AUI135 - Missing entries in Customizing table CRMC_AUI_ITEMSCL

CRM_IC_AUI135 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 135

• Message text: Missing entries in Customizing table CRMC_AUI_ITEMSCL

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI135 - Missing entries in Customizing table CRMC_AUI_ITEMSCL ?

  The SAP error message CRM_IC_AUI135, which indicates "Missing entries in Customizing table CRMC_AUI_ITEMSCL," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when working with the Interaction Center (IC) or when customizing the user interface.
  
  Cause:
  The error is caused by missing or incomplete entries in the customizing table CRMC_AUI_ITEMSCL. This table is used to define the item classes for the Interaction Center, and if the necessary entries are not present, the system cannot display or process certain functionalities related to item classes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Entries:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM Interaction Center.
  Look for the settings related to item classes and ensure that the necessary entries are present in the CRMC_AUI_ITEMSCL table.
  
  
  
  Add Missing Entries:
  
  If you find that certain entries are missing, you will need to add them.