How To Fix CRM_IC_AUI133 - Error occurred during determination of related business transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 133

• Message text: Error occurred during determination of related business transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI133 - Error occurred during determination of related business transaction ?

  The SAP error message CRM_IC_AUI133, which states "Error occurred during determination of related business transaction," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error can arise due to various reasons related to the configuration or data inconsistencies in the system.
  Causes:
  
  
  Missing or Incorrect Configuration: The system may not be properly configured to determine the related business transaction. This could involve missing settings in the business transaction types or the interaction center configuration.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the business transactions, such as missing entries in the database or incorrect relationships between objects.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the business transaction data.
  
  
  Custom Code Issues: If there are custom enhancements or modifications in the system, they may interfere with the standard process of determining related business transactions.
  
  
  System Bugs: There could be bugs in the version of SAP CRM being used, which may lead to unexpected behavior.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the Interaction Center and ensure that all necessary business transaction types are correctly defined and linked.
  
  
  Data Validation: Perform a data consistency check to ensure that all relevant business transactions and their relationships are correctly set up in the system.
  
  
  Authorization Check: Verify that the user encountering the error has the appropriate authorizations to access the business transactions.
  
  
  Debugging: If you have access to the development environment, you can debug the process to identify where the error is occurring. This may involve checking the function modules or methods that are responsible for determining the related business transactions.
  
  
  Review Custom Code: If there are any custom developments, review them to ensure they are not causing the issue. You may need to temporarily disable custom code to see if the error persists.
  
  
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Consult Documentation: Review the official SAP documentation for the Interaction Center and business transaction management to ensure that all steps are being followed correctly.
  
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on CRM and Interaction Center functionalities.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that can help you analyze business transactions and their relationships.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.