How To Fix CRM_IC_AUI132 - Document has not been saved successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 132

• Message text: Document has not been saved successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI132 - Document has not been saved successfully ?

  The SAP error message CRM_IC_AUI132, which states "Document has not been saved successfully," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  
  Data Validation Issues: The data entered in the document may not meet the required validation rules. This could include missing mandatory fields, incorrect data formats, or invalid values.
  
  
  Authorization Issues: The user may not have the necessary authorizations to save the document. This can happen if the user role does not have the required permissions.
  
  
  Technical Errors: There may be underlying technical issues, such as problems with the database connection, system performance issues, or bugs in the application.
  
  
  Business Logic Errors: Custom business logic or enhancements may be preventing the document from being saved. This could be due to custom validations or processes that are not being met.
  
  
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues when saving documents.
  
  
  Solutions:
  
  
  Check Data Entry: Review the data entered in the document for any missing or incorrect information. Ensure that all mandatory fields are filled out correctly.
  
  
  Review Authorizations: Verify that the user has the necessary authorizations to perform the save operation. This may involve checking user roles and permissions in the SAP system.
  
  
  Analyze System Logs: Check the system logs (transaction SLG1) for any error messages or warnings that may provide more context about the failure. This can help identify if there are technical issues.
  
  
  Debugging: If you have access to debugging tools, you can analyze the code execution to identify where the error occurs. This may require the assistance of a developer.
  
  
  Consult with Basis Team: If the issue seems to be related to system performance or database connectivity, consult with the SAP Basis team to investigate any underlying system issues.
  
  
  Check Custom Code: If there are custom enhancements or modifications in the CRM system, review them to ensure they are not causing the issue. This may involve working with ABAP developers.
  
  
  System Configuration Review: Ensure that the system configuration settings related to document management and saving processes are correctly set up.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often contain patches or workarounds for known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any guidelines on document management and error handling.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to SAP support for further assistance.