How To Fix CRM_IC_AUI136 - Problem during search for business transactions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 136

• Message text: Problem during search for business transactions

What causes this issue?

You have used the agent inbox to search for business transactions. A
problem occurred when the search was executed.

System Response

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that the partner functions for the roles responsible employee,
responsible group, contact person and sold-to party have been maintained
for the partner determination procedures relevant for the selected
business transactions. To do this, access the Customizing activity
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <ZK>Map Element Attributes to
Inbox Attributes</> --> <DS:SIMG.CRM_IC_035>Map Business Transactions to
Responsible Employees and Groups</>.
In order to analyze the problem, use transaction SAAB and activate the
checkpoint group IC_WEB_CLIENT_INBOX for your user. Then reproduce the
problem. A dialog box of the ABAP debugger is displayed, when the error
is detected.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI136 - Problem during search for business transactions ?

  The SAP error message CRM_IC_AUI136, which indicates a "Problem during search for business transactions," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when trying to search for business transactions such as sales orders, service requests, or other CRM-related documents.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the underlying database tables that the search function relies on.
  Authorization Issues: The user may not have the necessary authorizations to access certain business transactions or data.
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can lead to search problems.
  Performance Issues: If the system is experiencing performance issues, it may not be able to complete the search operation in a timely manner.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Consistency: Verify the integrity of the data in the relevant tables. You may need to run consistency checks or data repair transactions.
  Review Authorizations: Ensure that the user has the appropriate authorizations to perform the search. This can be checked in the user roles and profiles.
  Configuration Review: Review the configuration settings related to the search functionality in the CRM system. Ensure that all necessary settings are correctly configured.
  System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize database performance or increase system resources.
  Error Logs: Check the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  Consult Documentation: Review the official SAP documentation for the CRM Interaction Center for any specific troubleshooting steps related to search functionality.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in diagnosing the issue.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_IC_AUI136 error and implement an appropriate solution.