How To Fix CRM_IC_AUI136 - Problem during search for business transactions

CRM_IC_AUI136 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 136

• Message text: Problem during search for business transactions

What causes this issue?

You have used the agent inbox to search for business transactions. A
problem occurred when the search was executed.

System Response

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that the partner functions for the roles responsible employee,
responsible group, contact person and sold-to party have been maintained
for the partner determination procedures relevant for the selected
business transactions. To do this, access the Customizing activity
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <ZK>Map Element Attributes to
Inbox Attributes</> --> <DS:SIMG.CRM_IC_035>Map Business Transactions to
Responsible Employees and Groups</>.
In order to analyze the problem, use transaction SAAB and activate the
checkpoint group IC_WEB_CLIENT_INBOX for your user. Then reproduce the
problem. A dialog box of the ABAP debugger is displayed, when the error
is detected.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI136 - Problem during search for business transactions ?

  The SAP error message CRM_IC_AUI136, which indicates a "Problem during search for business transactions," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when trying to search for business transactions such as sales orders, service requests, or other CRM-related documents.
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the underlying database tables that the search function relies on.
  Authorization Issues: The user may not have the necessary authorizations to access certain business transactions or data.
  
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can lead to search problems.
  Performance Issues: If the system is experiencing performance issues, it may not be able to complete the search operation in a timely manner.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Data Consistency: Verify the integrity of the data