How To Fix CRM_IC_AUI127 - Unable to send fax

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 127

• Message text: Unable to send fax

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI127 - Unable to send fax ?

  The SAP error message CRM_IC_AUI127, which indicates "Unable to send fax," typically arises in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the fax sending functionality. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The fax sending functionality may not be properly configured in the SAP system. This includes settings related to the fax server or the communication method.
  Missing or Incorrect Fax Number: The recipient's fax number may be missing, incorrectly formatted, or not available in the system.
  Connectivity Problems: There may be network issues preventing the SAP system from connecting to the fax server.
  Authorization Issues: The user may not have the necessary permissions to send faxes from the SAP system.
  Fax Server Down: The external fax server or service may be down or experiencing issues.
  Software Bugs: There may be bugs or issues in the SAP version being used that affect fax functionality.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the fax sending functionality in SAP. Ensure that the fax server is correctly set up and that all necessary parameters are configured.
  Validate Fax Number: Ensure that the fax number is correctly entered and formatted. Check for any missing digits or incorrect prefixes.
  Test Connectivity: Check the network connection to the fax server. You may need to ping the server or check logs for connectivity issues.
  Review Authorizations: Ensure that the user has the necessary authorizations to send faxes. This may involve checking user roles and permissions in the SAP system.
  Check Fax Server Status: Verify that the external fax server is operational. You may need to contact the IT department or the service provider to confirm its status.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that address known issues with fax functionality in your version of SAP.
  Error Logs: Review the application logs for more detailed error messages that can provide additional context for the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and fax integration for detailed configuration steps and troubleshooting guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_AUI127 error related to fax sending in SAP.