How To Fix CRM_IC_AUI126 - Unable to create new letter

CRM_IC_AUI126 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 126

• Message text: Unable to create new letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI126 - Unable to create new letter ?

  The SAP error message CRM_IC_AUI126, which states "Unable to create new letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to create letters in the CRM system.
  Configuration Problems: There may be issues with the configuration of the letter creation process, such as missing templates or incorrect settings.
  Missing Data: Required data fields may be incomplete or missing, preventing the letter from being generated.
  System Errors: There could be underlying system errors or bugs that are causing the letter creation process to fail.
  Document Management System (DMS) Issues: If the letter creation relies on a document management system, issues with DMS could lead to this error.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has