How To Fix CRM_IC_AUI126 - Unable to create new letter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 126

• Message text: Unable to create new letter

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI126 - Unable to create new letter ?

  The SAP error message CRM_IC_AUI126, which states "Unable to create new letter," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to create letters in the CRM system.
  Configuration Problems: There may be issues with the configuration of the letter creation process, such as missing templates or incorrect settings.
  Missing Data: Required data fields may be incomplete or missing, preventing the letter from being generated.
  System Errors: There could be underlying system errors or bugs that are causing the letter creation process to fail.
  Document Management System (DMS) Issues: If the letter creation relies on a document management system, issues with DMS could lead to this error.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to create letters. This can be done by checking the user’s profile in the SAP system.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings for letter creation in the CRM system. Ensure that all necessary templates are available and correctly configured.
  Check transaction codes like SPRO to access the configuration settings related to CRM and document management.
  
  
  
  Validate Required Data:
  
  Ensure that all mandatory fields are filled out correctly before attempting to create a letter. This includes customer information, interaction details, and any other relevant data.
  
  
  
  Check for System Errors:
  
  Look into the system logs (transaction SLG1) for any error messages or warnings that could provide more context about the failure.
  If there are known bugs or issues, consider applying relevant SAP Notes or patches.
  
  
  
  Consult with Technical Support:
  
  If the issue persists, it may be necessary to consult with your SAP Basis or technical support team to investigate further. They can help diagnose any underlying system issues.
  
  
  
  Test in a Different Environment:
  
  If possible, try to replicate the issue in a development or test environment to see if the problem is specific to the current environment.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address this specific error message or related issues.
  Documentation: Review the official SAP documentation for CRM and the Interaction Center for guidance on letter creation processes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem continues, further investigation may be required, potentially involving SAP support.