How To Fix CRM_IC_AUI125 - Unable to create new fax

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 125

• Message text: Unable to create new fax

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI125 - Unable to create new fax ?

  The SAP error message CRM_IC_AUI125, which states "Unable to create new fax," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the fax functionality. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The fax service may not be properly configured in the SAP system. This includes settings related to the fax server or the communication method.
  Missing Authorizations: The user may not have the necessary authorizations to create or send faxes.
  Technical Issues: There may be underlying technical issues with the fax server or the connection between SAP and the fax service.
  Incorrect Fax Number: The fax number being used may be incorrectly formatted or invalid.
  System Errors: There could be temporary system errors or issues with the SAP application server.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the fax service in the SAP system. Ensure that the fax server is correctly set up and that all necessary parameters are configured.
  Check transaction codes like SPAD (Spool Administration) to ensure that the output device for fax is correctly defined.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to create and send faxes. This can be checked in the user roles and profiles.
  
  
  
  Validate Fax Number:
  
  Double-check the fax number format. Ensure that it adheres to the required format and includes any necessary prefixes or country codes.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages or warnings that may provide more context about the issue. Use transaction codes like SLG1 to check application logs.
  
  
  
  Test Connectivity:
  
  Test the connection to the fax server to ensure that it is operational. This may involve checking network settings or contacting the IT department responsible for the fax infrastructure.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to fax functionality in CRM for any specific troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to fax functionality in CRM.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_AUI125 error in your SAP system.