How To Fix CRM_IC_AUI123 - Unable to delete fax

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 123

• Message text: Unable to delete fax

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI123 - Unable to delete fax ?

  The SAP error message CRM_IC_AUI123, which states "Unable to delete fax," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue related to the deletion of a fax document or entry. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Document Locking: The fax document may be locked by another user or process, preventing deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the fax document.
  System Configuration: There may be configuration settings in the SAP system that restrict the deletion of fax documents.
  Data Integrity Constraints: The fax may be linked to other documents or processes that prevent its deletion due to data integrity rules.
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system errors.
  
  Solutions:
  
  
  Check Document Locking:
  
  Verify if the fax document is currently being accessed or locked by another user. If so, wait until it is released.
  Use transaction code SM12 to check for locks and release them if necessary.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to delete the fax has the appropriate authorizations. This can be checked in transaction code SU53 or by consulting with your SAP security team.
  
  
  
  Examine System Configuration:
  
  Review the configuration settings related to fax handling in the CRM system. This may involve checking the customizing settings in transaction SPRO.
  
  
  
  Check for Dependencies:
  
  Investigate if the fax document is linked to other objects (e.g., business transactions, activities) that may prevent deletion. You may need to delete or unlink those dependencies first.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, consider checking the system logs for any error messages or warnings that could provide more context. Use transaction SLG1 to view application logs.
  If necessary, consult with your SAP Basis team to check for any database issues or inconsistencies.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to fax handling in CRM.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered and resolved similar issues.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with SAP directly for further assistance.