How To Fix CRM_IC_AUI122 - Unable to register fax or letter in activity clipboard

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 122

• Message text: Unable to register fax or letter in activity clipboard

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI122 - Unable to register fax or letter in activity clipboard ?

  The SAP error message CRM_IC_AUI122, which states "Unable to register fax or letter in activity clipboard," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the interaction center (IC) functionalities. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Configuration Issues: The system may not be properly configured to handle fax or letter registrations. This could involve missing or incorrect settings in the CRM system or the interaction center.
  
  
  Authorization Problems: The user may not have the necessary authorizations to register faxes or letters in the activity clipboard.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the database, application server, or network connectivity.
  
  
  Missing Data: Required data fields may not be filled out correctly, leading to the inability to register the activity.
  
  
  System Limitations: The system may have reached a limit on the number of activities that can be registered, or there may be restrictions based on the type of activity.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the interaction center and ensure that all necessary parameters for handling faxes and letters are correctly set up.
  
  
  Verify Authorizations: Ensure that the user encountering the error has the appropriate authorizations to perform the action. This can be checked in the user roles and profiles.
  
  
  Review Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Data Validation: Ensure that all required fields are filled out correctly before attempting to register the fax or letter. Look for any mandatory fields that may be missing.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation. They can help diagnose any underlying technical issues.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and interaction center functionalities for more detailed information on configuration and usage.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Resources: Consider training sessions or resources that focus on CRM and interaction center operations to better understand the system's functionalities.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_AUI122 error and implement a suitable solution.