How To Fix CRM_IC_AUI120 - Unable to initialize integration of Microsoft Office

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 120

• Message text: Unable to initialize integration of Microsoft Office

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI120 - Unable to initialize integration of Microsoft Office ?

  The SAP error message CRM_IC_AUI120 indicates that there is an issue with initializing the integration of Microsoft Office with SAP CRM (Customer Relationship Management). This error can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The integration settings between SAP CRM and Microsoft Office may not be configured correctly.
  Missing Components: Required components or add-ins for Microsoft Office integration may not be installed or enabled.
  Version Compatibility: There may be compatibility issues between the versions of SAP CRM and Microsoft Office being used.
  Network Issues: Connectivity problems between the SAP system and the Microsoft Office application can lead to this error.
  User Authorizations: The user may not have the necessary authorizations to access the integration features.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the Microsoft Office integration in SAP CRM. Ensure that all necessary parameters are set correctly.
  Check the SAP Note related to the integration for any specific configuration steps.
  
  
  
  Install/Enable Add-ins:
  
  Ensure that the SAP Office Add-in is installed and enabled in Microsoft Office. You can check this in the Office application under Add-ins or Options.
  If the add-in is missing, download and install it from the SAP Marketplace or your SAP support portal.
  
  
  
  Verify Compatibility:
  
  Check the compatibility of the versions of SAP CRM and Microsoft Office. Refer to the SAP Product Availability Matrix (PAM) for supported versions.
  If there are compatibility issues, consider upgrading or downgrading to a compatible version.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and Microsoft Office. Check firewall settings and network configurations.
  Test the connection to the SAP system from the Office application.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to use the Microsoft Office integration features. Check the user roles and authorizations in SAP.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes that address the CRM_IC_AUI120 error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  If the issue persists, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring Microsoft Office integration with SAP CRM.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_AUI120 error related to Microsoft Office integration in SAP CRM.