How To Fix CRM_IC_AUI120 - Unable to initialize integration of Microsoft Office

CRM_IC_AUI120 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 120

• Message text: Unable to initialize integration of Microsoft Office

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI120 - Unable to initialize integration of Microsoft Office ?

  The SAP error message CRM_IC_AUI120 indicates that there is an issue with initializing the integration of Microsoft Office with SAP CRM (Customer Relationship Management). This error can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Configuration Issues: The integration settings between SAP CRM and Microsoft Office may not be configured correctly.
  Missing Components: Required components or add-ins for Microsoft Office integration may not be installed or enabled.
  Version Compatibility: There may be compatibility issues between the versions of SAP CRM and Microsoft Office being used.
  Network Issues: Connectivity problems between the SAP system and the Microsoft Office application can lead to this error.
  User Authorizations: The user may not have the necessary authorizations to access the integration features.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the Microsoft Office integration in SAP CRM. Ensure that all necessary parameters are set correctly.
  Check the SAP Note related to the integration for any