How To Fix CRM_IC_AUI118 - Fax or letter document could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 118

• Message text: Fax or letter document could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI118 - Fax or letter document could not be created ?

  The SAP error message CRM_IC_AUI118, which states "Fax or letter document could not be created," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with generating a fax or letter document. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Missing Configuration: The system may not be properly configured to handle fax or letter document generation. This could include missing output types or incorrect settings in the output determination procedure.
  
  
  Document Template Issues: The document template used for generating the fax or letter may be missing, incorrectly configured, or corrupted.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or send fax or letter documents.
  
  
  Technical Errors: There may be underlying technical issues, such as problems with the communication method or the connection to the fax server.
  
  
  Incomplete Data: Required data fields for generating the document may be incomplete or missing.
  
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the output type configuration in the SAP system. Ensure that the output type for fax or letter is correctly set up in the output determination procedure.
  Check the settings in transaction SPRO under "Customer Relationship Management" > "Basic Functions" > "Output Management" to ensure that the necessary configurations are in place.
  
  
  
  Review Document Templates:
  
  Ensure that the document templates for fax and letter are available and correctly configured. You can check this in transaction SO10 (Text Management) or the relevant transaction for document templates.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create and send fax or letter documents. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Examine Technical Settings:
  
  If using a fax server, ensure that the connection settings are correct and that the fax server is operational. Check the relevant configuration in transaction SPAD (Spool Administration) for output devices.
  
  
  
  Validate Data Completeness:
  
  Review the data being used to generate the document. Ensure that all required fields are filled out correctly.
  
  
  
  Check Logs and Traces:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the failure.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search for notes related to CRM output management or document generation.
  Documentation: Refer to the official SAP documentation for CRM output management for detailed guidance on configuration and troubleshooting.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.