How To Fix CRM_IC_AUI117 - Unable to process document text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 117

• Message text: Unable to process document text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI117 - Unable to process document text ?

  The SAP error message CRM_IC_AUI117: Unable to process document text typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with processing the text associated with a document, such as a sales order, service request, or other CRM-related documents. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Possible Causes:
  
  Missing Text Objects: The text objects required for processing the document text may not be defined or may be missing in the system.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as incorrect or incomplete text entries.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the document text.
  System Performance: Performance issues in the SAP system can lead to timeouts or failures in processing document text.
  Configuration Issues: Incorrect configuration settings in the CRM system related to text processing can lead to this error.
  
  Solutions:
  
  
  Check Text Object Configuration:
  
  Ensure that the text objects required for the document are correctly defined in the system. You can check this in the customizing settings of the CRM system.
  
  
  
  Review Document Data:
  
  Verify the data associated with the document. Ensure that all required fields are filled out correctly and that there are no inconsistencies in the text entries.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and process the document text.
  
  
  
  System Performance:
  
  Monitor the system performance and check for any issues that may be causing delays or timeouts. You may need to optimize the system or check for background jobs that could be affecting performance.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the process to identify the exact point of failure. This may provide more insight into the specific cause of the error.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for CRM text processing to ensure that all necessary configurations and settings are in place.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the text objects and their configurations.
  SAP Community: Engaging with the SAP Community forums can provide additional insights and solutions from other users who may have encountered similar issues.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_IC_AUI117 error message.