How To Fix CRM_IC_AUI115 - Unable to use chosen entry as Microsoft Word template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 115

• Message text: Unable to use chosen entry as Microsoft Word template

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI115 - Unable to use chosen entry as Microsoft Word template ?

  The SAP error message CRM_IC_AUI115 ("Unable to use chosen entry as Microsoft Word template") typically occurs when there is an issue with the configuration or setup of Microsoft Word templates in the SAP CRM system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Template Not Found: The specified Word template may not exist in the expected location or may not be accessible.
  Incorrect File Format: The file may not be in the correct format (e.g., it should be a .dotx or .dotm file for Word templates).
  Authorization Issues: The user may not have the necessary permissions to access the template.
  Configuration Issues: There may be issues with the configuration settings in SAP CRM related to the integration with Microsoft Word.
  Network Issues: If the template is stored on a network location, there may be connectivity issues preventing access.
  
  Solutions:
  
  Verify Template Existence: Check if the Word template exists in the specified location. If not, upload or create the template as needed.
  Check File Format: Ensure that the template is saved in the correct format that SAP can recognize (e.g., .dotx or .dotm).
  Review Authorizations: Ensure that the user has the necessary authorizations to access and use the template. This may involve checking user roles and permissions in SAP.
  Check Configuration Settings: Review the configuration settings in SAP CRM for Microsoft Word integration. Ensure that the paths and settings are correctly configured.
  Test Network Connectivity: If the template is stored on a network drive, ensure that there are no network issues preventing access to the file.
  Update SAP GUI and Microsoft Word: Ensure that both SAP GUI and Microsoft Word are updated to the latest versions, as compatibility issues can sometimes cause errors.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for guidance on setting up and using Microsoft Word templates in SAP CRM.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.