How To Fix CRM_IC_AUI115 - Unable to use chosen entry as Microsoft Word template

CRM_IC_AUI115 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 115

• Message text: Unable to use chosen entry as Microsoft Word template

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI115 - Unable to use chosen entry as Microsoft Word template ?

  The SAP error message CRM_IC_AUI115 ("Unable to use chosen entry as Microsoft Word template") typically occurs when there is an issue with the configuration or setup of Microsoft Word templates in the SAP CRM system. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Template Not Found: The specified Word template may not exist in the expected location or may not be accessible.
  Incorrect File Format: The file may not be in the correct format (e.g., it should be a .dotx or .dotm file for Word templates).
  Authorization Issues: The user may not have the necessary permissions to access the template.
  
  Configuration Issues: There may be issues with the configuration settings in SAP CRM related to the integration with Microsoft Word.
  Network Issues: If the template is stored on a network location, there may be connectivity issues preventing access.
  
  Solutions:
  
  Verify Template Existence: Check if the Word template exists in the specified location. If