How To Fix CRM_IC_AUI113 - Unable to retrieve letter document of send request with key '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 113

• Message text: Unable to retrieve letter document of send request with key '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI113 - Unable to retrieve letter document of send request with key '&' ?

  The SAP error message CRM_IC_AUI113 indicates that the system is unable to retrieve a letter document associated with a send request. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or send a letter document that is either missing or not properly linked to the request.
  Causes:
  
  Missing Document: The letter document that the system is trying to retrieve may not exist in the database.
  Incorrect Key: The key used to retrieve the document may be incorrect or malformed.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the document from being retrieved.
  System Configuration: Issues with the configuration of the CRM system or the document management system may lead to this error.
  
  Solutions:
  
  Check Document Existence: Verify if the letter document exists in the system. You can do this by searching for the document using the relevant transaction codes or reports.
  Validate Key: Ensure that the key used in the send request is correct. Check for any typos or formatting issues.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to access the document.
  Data Consistency Check: Run consistency checks on the relevant data to identify any discrepancies that may be causing the issue.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Recreate Document: If the document is missing, consider recreating it if possible.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and document management for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in managing documents and requests.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_AUI113 error message.