How To Fix CRM_IC_AUI112 - Unable to retrieve letter document '&' with key '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 112

• Message text: Unable to retrieve letter document '&' with key '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI112 - Unable to retrieve letter document '&' with key '&' ?

  The SAP error message CRM_IC_AUI112, which states "Unable to retrieve letter document '&' with key '&'", typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue retrieving a specific letter document. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Possible Causes:
  
  Document Not Found: The letter document you are trying to access may not exist in the system, or it may have been deleted or archived.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Incorrect Key: The key provided to retrieve the document may be incorrect or malformed.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the document's metadata.
  System Configuration: There could be configuration issues in the CRM system that prevent the document from being retrieved.
  
  Solutions:
  
  
  Verify Document Existence:
  
  Check if the letter document exists in the system using the appropriate transaction code (e.g., SO01 for SAP Office or the relevant CRM transaction).
  Ensure that the document has not been deleted or archived.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the document. This can be checked in the user roles and profiles.
  
  
  
  Validate the Key:
  
  Double-check the key you are using to retrieve the document. Ensure it is correctly formatted and corresponds to an existing document.
  
  
  
  Database Consistency Check:
  
  If you suspect data consistency issues, you may need to run consistency checks or consult with your SAP Basis team to ensure the database is functioning correctly.
  
  
  
  Review System Configuration:
  
  Check the configuration settings related to document management in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to document management in SAP CRM, such as SO01 (SAP Office) or CRMD_ORDER (for managing CRM orders).
  SAP Documentation: Review SAP documentation and help resources for more detailed information on document management and error handling in CRM.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_AUI112 error in your SAP system.