How To Fix CRM_IC_AUI110 - Document cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 110

• Message text: Document cannot be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI110 - Document cannot be deleted ?

  The SAP error message CRM_IC_AUI110, which states "Document cannot be deleted," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with interaction records or documents that are part of a business process. Here are some common causes, potential solutions, and related information regarding this error:
  Causes:
  
  
  Document Status: The document you are trying to delete may be in a status that does not allow deletion. For example, if the document is already processed or has been referenced in other transactions, it may be locked for deletion.
  
  
  Authorization Issues: The user may not have the necessary authorizations to delete the document. This can be due to role restrictions or missing permissions.
  
  
  Data Integrity Constraints: The document may be linked to other records or transactions that enforce data integrity rules, preventing deletion.
  
  
  System Configuration: Certain configurations in the CRM system may restrict the deletion of documents based on business rules or workflows.
  
  
  Solutions:
  
  
  Check Document Status: Review the status of the document. If it is in a non-deletable state, you may need to change its status or complete any pending processes before attempting deletion.
  
  
  Review Authorizations: Ensure that the user has the appropriate authorizations to delete the document. This may involve checking user roles and permissions in the SAP system.
  
  
  Check for Dependencies: Investigate if the document is linked to other records. If it is, you may need to delete or modify those linked records first.
  
  
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the system configuration and any business rules that may be preventing deletion.
  
  
  Use Transaction Codes: You can use transaction codes like CRMD_ORDER to check the document details and status, or SE11 to analyze the database table for any constraints.
  
  
  Error Logs: Check the system logs (transaction SLG1) for more detailed error messages that may provide additional context on why the deletion is failing.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the CRM_IC_AUI110 error.
  Documentation: Review the official SAP documentation for CRM to understand the lifecycle of documents and the rules governing their deletion.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.