How To Fix CRM_IC_AUI108 - Document could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 108

• Message text: Document could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI108 - Document could not be sent ?

  The SAP error message CRM_IC_AUI108, which states "Document could not be sent," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Internet Communication Framework (ICF) or when attempting to send documents such as emails or notifications.
  Causes:
  
  Configuration Issues: The system may not be properly configured for sending documents. This could include missing settings in the communication settings or incorrect email server configurations.
  Authorization Problems: The user may not have the necessary authorizations to send documents or emails from the CRM system.
  Technical Errors: There could be underlying technical issues, such as problems with the mail server, network issues, or system performance problems.
  Missing Data: Required fields or data may be missing in the document that is being sent, leading to the failure of the sending process.
  Incorrect Email Address: If the email address is invalid or incorrectly formatted, the document cannot be sent.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the email or document sending process in the SAP system. Ensure that the SMTP settings are correctly configured.
  Review Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to send documents.
  Examine Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Validate Data: Ensure that all required fields in the document are filled out correctly and that the data is valid.
  Test Email Functionality: Use transaction SCOT to test the email sending functionality and check if the mail server is reachable and functioning correctly.
  Check Email Address: Verify that the email addresses being used are valid and correctly formatted.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (SAPconnect Administration), SOST (Send Requests), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Documentation: Review SAP documentation for CRM and email configuration to ensure that all necessary steps have been followed.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.