How To Fix CRM_IC_AUI107 - Unable to retrieve fax document '&' with key '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 107

• Message text: Unable to retrieve fax document '&' with key '&'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI107 - Unable to retrieve fax document '&' with key '&' ?

  The SAP error message CRM_IC_AUI107, which states "Unable to retrieve fax document '&' with key '&'," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue retrieving a fax document associated with a specific key. This error can arise due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Document Not Found: The fax document may not exist in the system, possibly due to deletion or incorrect key reference.
  Authorization Issues: The user may not have the necessary permissions to access the fax document.
  Incorrect Key: The key provided in the error message may be incorrect or malformed.
  System Configuration: There may be issues with the configuration of the fax integration within the SAP system.
  Database Issues: There could be problems with the database that prevent the retrieval of the document.
  
  Solutions:
  
  
  Verify Document Existence:
  
  Check if the fax document exists in the system using the appropriate transaction code (e.g., SOST for SAPconnect).
  Ensure that the key used to retrieve the document is correct.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the fax documents. This may involve checking roles and permissions in the user profile.
  
  
  
  Review Configuration:
  
  Check the configuration settings for fax integration in the SAP system. Ensure that all necessary settings are correctly configured.
  If applicable, review the settings in transaction SPAD (Spool Administration) for output devices related to fax.
  
  
  
  Database Integrity:
  
  If there are indications of database issues, consider running database consistency checks or consulting with your database administrator.
  
  
  
  Consult Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and fax integration to ensure that all configurations are correctly set up.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_AUI107 error in your SAP system.