How To Fix CRM_IC_AUI105 - Sender or recipient could not be set by BCS

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 105

• Message text: Sender or recipient could not be set by BCS

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI105 - Sender or recipient could not be set by BCS ?

  The SAP error message CRM_IC_AUI105 typically indicates an issue with the Business Communication Services (BCS) in the context of the SAP CRM Interaction Center. This error occurs when the system is unable to set the sender or recipient for a communication (like an email or a message) due to various reasons.
  Causes:
  
  Missing Configuration: The sender or recipient may not be properly configured in the system. This could be due to missing entries in the user master records or communication settings.
  User Authorization Issues: The user attempting to send the communication may not have the necessary authorizations to perform the action.
  Incorrect Email Address: If the recipient's email address is not valid or not formatted correctly, the system may fail to set it.
  System Settings: There may be issues with the BCS settings in the SAP system, such as incorrect SMTP settings or missing parameters.
  Technical Issues: There could be underlying technical issues, such as problems with the mail server or network connectivity.
  
  Solutions:
  
  Check User Configuration: Ensure that the sender and recipient users are correctly configured in the system. Verify their email addresses and communication settings.
  Review Authorizations: Check the authorization profiles for the user to ensure they have the necessary permissions to send communications.
  Validate Email Addresses: Make sure that the email addresses being used are valid and correctly formatted.
  BCS Configuration: Review the BCS configuration settings in transaction SCOT (SAPconnect) to ensure that the SMTP settings are correct and that the system is properly set up to send emails.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Test Communication: Use the test functionality in transaction SCOT to send a test email and verify that the system can send emails without issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: 
  
  SCOT: For configuring SAPconnect settings.
  SU01: For checking and maintaining user master records.
  SLG1: For viewing application logs.
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on BCS and CRM Interaction Center functionalities.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or reach out to SAP support for further assistance.