How To Fix CRM_IC_AUI103 - Document could not be passed to BCS send request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 103

• Message text: Document could not be passed to BCS send request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI103 - Document could not be passed to BCS send request ?

  The SAP error message CRM_IC_AUI103 indicates that a document could not be passed to the BCS (Business Communication Services) send request. This error typically occurs in the context of sending emails or other communications from the SAP CRM system.
  Causes:
  
  Configuration Issues: The BCS settings may not be properly configured in the SAP system. This includes settings related to email sending, SMTP configuration, or BCS itself.
  Missing or Incorrect Data: The document or communication object may be missing required data or may contain incorrect data that prevents it from being processed.
  Authorization Issues: The user may not have the necessary authorizations to send the document or access the BCS functionality.
  System Errors: There may be underlying system issues, such as connectivity problems with the email server or other technical glitches.
  Document Type Restrictions: Certain document types may not be supported for sending via BCS.
  
  Solutions:
  
  
  Check BCS Configuration:
  
  Ensure that the BCS settings are correctly configured in the SAP system. This includes checking the SMTP settings and ensuring that the email server is reachable.
  Verify that the BCS is properly set up for the document type you are trying to send.
  
  
  
  Validate Document Data:
  
  Check the document for any missing or incorrect data. Ensure that all required fields are filled out correctly.
  If applicable, review the content of the document to ensure it meets the requirements for sending.
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to send the document has the necessary authorizations to perform the action. This may involve checking user roles and permissions.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Test Email Sending:
  
  Perform a test to send a simple email using the BCS functionality to ensure that the system can send emails without issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SCOT (for configuring SMTP) and SOST (to check the status of sent emails) to troubleshoot the issue.
  Documentation: Refer to SAP documentation on BCS and email configuration for detailed guidance on setup and troubleshooting.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and potential solutions.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_AUI103 error message.