How To Fix CRM_IC_AUI101 - Creation of document for BCS send request failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 101

• Message text: Creation of document for BCS send request failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI101 - Creation of document for BCS send request failed ?

  The SAP error message CRM_IC_AUI101, which states "Creation of document for BCS send request failed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with sending documents or messages via the Business Communication Services (BCS). This error can arise due to various reasons, including configuration issues, missing data, or system errors.
  Causes:
  
  Configuration Issues: The BCS settings may not be properly configured in the SAP system. This includes settings related to the communication method, document types, or output types.
  Missing Data: Required fields or data may be missing in the document or message that is being sent. This could include recipient information, subject lines, or content.
  Authorization Issues: The user may not have the necessary authorizations to create or send documents through BCS.
  System Errors: There may be underlying system issues, such as connectivity problems, that prevent the document from being created or sent.
  Incorrect Document Type: The document type being used may not be valid or may not be set up correctly in the system.
  
  Solutions:
  
  Check Configuration: Review the BCS configuration settings in the SAP system. Ensure that all necessary parameters are correctly set up, including communication methods and output types.
  Validate Data: Ensure that all required fields in the document or message are filled out correctly. Check for any missing or incorrect data that could be causing the failure.
  Review Authorizations: Verify that the user has the necessary authorizations to create and send documents through BCS. This may involve checking user roles and permissions.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the failure.
  Test Connectivity: If the document is being sent externally, check the network connectivity and ensure that the external system is reachable.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise in SAP development.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional guidance for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (to check the status of sent messages) and SLG1 (to view application logs).
  Documentation: Review SAP documentation related to BCS and CRM for best practices and troubleshooting steps.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.