How To Fix CRM_IC_AUI100 - Creation of BCS send request failed; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 100

• Message text: Creation of BCS send request failed; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI100 - Creation of BCS send request failed; contact system administrator ?

  The SAP error message CRM_IC_AUI100: "Creation of BCS send request failed; contact system administrator" typically occurs in the context of the Business Communication Services (BCS) when there is an issue with sending emails or notifications from the SAP CRM system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The BCS settings may not be properly configured in the SAP system. This includes settings related to SMTP, email addresses, or communication methods.
  Authorization Problems: The user may not have the necessary authorizations to send emails or notifications.
  System Errors: There may be underlying system errors or issues with the SAP application server that prevent the creation of the BCS send request.
  Network Issues: Problems with the network or mail server connectivity can also lead to this error.
  Missing or Incorrect Email Address: If the email address is missing or incorrectly formatted, the system may fail to create the send request.
  Queue Issues: If the BCS queue is full or there are issues with the queue processing, it may lead to this error.
  
  Solutions:
  
  
  Check BCS Configuration:
  
  Verify the BCS configuration settings in transaction SCOT (SAPconnect) to ensure that the SMTP settings are correct.
  Ensure that the email addresses and communication methods are properly set up.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to send emails. This can be done using transaction SU53 to analyze authorization failures.
  
  
  
  Check System Logs:
  
  Use transaction SLG1 to check the application logs for any related error messages that might provide more context on the failure.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any stuck or failed messages.
  You can also perform a test email sending using transaction SCOT to ensure that the email configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can connect to the mail server. This may involve checking firewall settings or network configurations.
  
  
  
  Monitor BCS Queue:
  
  Check the BCS queue for any issues. You can use transaction SMQ1 (for outbound queues) to monitor and troubleshoot queue-related issues.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it may be necessary to contact your system administrator or SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to BCS and email configuration for best practices and detailed setup instructions.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_AUI100 error in your SAP system.